AI agents & AI Brain
Turn on the WhatsApp AI sales agent
WebinarRun WhatsApp AI sales agent replies to leads on your number from your AI Brain. You choose per number whether it stays off, drafts replies for approval, or replies on its own.
Before you start
- A connected WhatsApp Business number
- Content in your AI Brain
- Permission to change WhatsApp account settings and general settings
Choose the mode for each number
Go to WhatsApp, open the Settings tab, then Account. In Your WhatsApp numbers, use the AI agent menu on each row: Off, Suggest (the AI drafts and you approve) or Auto (the AI replies and transfers to a human when it cannot help).
Set account-wide AI rules
Open Settings from the top menu and the AI tab. Turn on Let the AI remember past conversations if you want it to recall each customer across WhatsApp, calls and webinars, and set the Maximum discount the AI can offer on its own (%).
Switch on automatic follow-up (optional)
On the same AI tab, turn on Sales agent. The AI then follows up everyone who registers, messages or calls you with up to 6 calls and 5 WhatsApp messages over 21 days, and stops when they reply, buy, say stop or your team takes over.
Approve drafts in Suggest mode
In the WhatsApp Inbox, a chat with an AI draft shows the suggested reply. Edit it if needed, then click Approve & send, or Discard. Nothing is sent until you approve.
Take over and hand back
In Auto mode, click Respond manually in a chat to reply yourself; the AI stops replying in that chat. Click Hand back to AI when you want it to continue. Use the Needs a human filter to find chats the AI has passed to your team.
Good to know
- Requests for a discount above your cap always go to a human.
- Track each contact’s next AI step in AI follow-up. On the Contacts page, set Follow-up by to AI, Me or None per contact.
- AI replies and follow-up calls use AI credits.
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Still stuck? Email support@webinarrun.com and tell us which step you are on.